Privacy, plainly explained.

This Privacy Policy applies to NNEXUM Group LLC (“NNEXUM,” “we,” “us,” or “our”), nnexum.com, the FOM Facility Operations Manager at fom.nnexum.com, and related products, portals, communications, and services that link to this policy.

It does not govern a third party’s independent website, product, or privacy practices, even when we provide a link to that service.

Account and contact information

Name, business name, role, email address, verified mobile number, mailing or service address, language, communication preferences, authentication events, and account status.

Facility and operations information

Facility locations, assets, requested services, work-order descriptions, schedules, access instructions, notes, service reports, photos, audio recordings, and transcripts you choose to provide.

Contractor and seller information

Business details, service areas, rates, licenses, insurance and workers’ compensation documentation, offered products, and payment-onboarding status.

Transactions and support

Estimates, invoices, purchases, payment status, customer-service messages, email and SMS records, consent and opt-out history, delivery events, and support requests. Payment processors handle complete card or bank credentials; NNEXUM does not intentionally store full payment-card numbers.

Device and usage information

IP address, browser and device type, operating system, referring page, timestamps, diagnostic logs, security events, cookies, and similar technology. If you intentionally use a location-enabled field feature, we may process the location data needed to provide it.

We receive information directly from you; from the organization that creates or manages your account; from authorized customers, facility managers, contractors, technicians, and sellers; automatically from your browser or device; and from service providers that help us operate, authenticate, communicate, process payments, or prevent fraud.

• Provide, administer, personalize, and secure accounts, websites, FOM, and related services.
• Open, assign, schedule, document, complete, invoice, and support work orders and contracted services.
• Verify identity, email addresses, mobile numbers, permissions, and communication preferences.
• Send authentication links, service updates, operational email or SMS, safety notices, and support responses.
• Process estimates, orders, billing, commissions, refunds, and financial records.
• Detect abuse, investigate incidents, enforce agreements, comply with law, and protect people, property, and systems.
• Measure performance, troubleshoot, and improve accessibility, reliability, and user experience.

Where required, we rely on your consent, performance of a contract, legitimate business interests, or compliance with legal obligations.

We disclose only what is reasonably necessary to:

• Authorized users within your organization and participants assigned to a facility, order, or service.
• Contractors, technicians, or sellers who need limited information to perform assigned work or fulfill an order.
• Vendors that host data, send communications, process payments, provide analytics, transcribe audio, support security, or operate the service on our behalf.
• Government authorities or other parties when required by law, to protect rights or safety, or to investigate fraud and abuse.
• A successor in a merger, financing, reorganization, or sale, subject to appropriate confidentiality and notice requirements.

Service providers may use information only to perform services for NNEXUM under applicable contractual and legal restrictions. We do not sell personal information, and we do not currently use it for cross-context behavioral advertising.

If you separately choose Text or Email + Text communications, NNEXUM may send account verification codes, work-order updates, scheduling notices, service alerts, and support replies. Message frequency varies. Message and data rates may apply. Consent to receive texts is optional and is not a condition of purchase.

Reply STOP to opt out and HELP for help. You can also contact fom@nnexum.com. Carriers are not liable for delayed or undelivered messages.

Mobile information, text-message originator opt-in data, and consent records are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose them to messaging providers and subcontractors solely to deliver, secure, or support the requested messaging service.

We use essential cookies and local storage for authentication, security, language, accessibility, and core functionality. We may use limited analytics to understand performance and improve the service. Browser settings can restrict some technologies, but doing so may prevent features from working correctly.

We retain information only as long as reasonably necessary for the purposes described here, including account administration, active services, warranties, contracts, billing, audit, dispute resolution, security, backup recovery, and legal obligations. When information is no longer required, we delete, anonymize, or securely isolate it in accordance with our retention procedures.

We use administrative, technical, and physical safeguards designed for the nature of the information we process. These include access controls, role-based permissions, authentication, encryption in transit, private storage, monitoring, and backup procedures. No internet service can guarantee absolute security.

Depending on your location, you may have the right to request access, correction, deletion, portability, or restriction of personal information; to withdraw consent; to opt out of a sale or qualifying share; to limit certain uses of sensitive information; and to appeal a denied privacy request. We do not discriminate against you for exercising an applicable privacy right.

Submit a request to info@nnexum.com. FOM users may also contact fom@nnexum.com. We may need to verify your identity and authority before acting. Authorized agents must provide evidence of authorization where required.

You can change communication preferences in your account, use an unsubscribe link where available, or reply STOP to text messages.

Our services are intended for businesses and adults and are not directed to children. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can review and delete it as appropriate.

NNEXUM is based in Florida, United States. Information may be processed and stored in the United States and other locations where our service providers operate, subject to applicable safeguards and law.

We may update this policy as our services or legal obligations change. We will post the revised policy with a new “Last updated” date and provide additional notice when required.

NNEXUM Group LLC
1680 Michigan Ave STE 700
Miami Beach, FL 33139, United States

Email: info@nnexum.com
FOM support: fom@nnexum.com
Phone: +1 (305) 203-3353